Sales, Terms, & Conditions

All policies in place are subject to change as we deem necessary.
We reserve the right to refuse sale to any individual or entity, for any reason.

**Purchasers MUST be 18+ years of age**

-Prior to Submitting a Purchase from Dragssic World, You’re Confirming You Have NO Pre-Existing or Pending Animal Cruelty/Abuse Charges Against You or Anyone Else Within Your Household-

**Any purchase made through our website is confirming you have read all our terms & conditions for all sales**

All animals are described to the best of our abilities on sales post, including any defect (such as a nip, or missing toenail etc.) and genetics. Pictures are taken to represent the structure of the animal. Color of the animal can vary by what device the picture is being viewed on, lighting, and camera being used to take the pictures. We strive to represent our animals as true to life as we can. We do not guarantee gender of any animal of any species under 6 months of age.
We reserve the right to refuse disclosure of photos of the parents of any animal we sell. This is proprietary information and falls under Trade Secret protections. We will always provide genetic information on parentage of a retailed animal purchased through us. This does not apply to animals purchased from a 3rd party, or animals sold in wholesale lots. Animals purchased from a 3rd party are not our responsibility to replace or refund. Please contact the individual the animal was purchased from for assistance.

LIVE ARRIVAL GUARANTEE:
The live arrival guarantee only applies if you are present to receive the animal at least 1 hour of delivery to your local hub with a signature of an adult 18+ years of age or older. Temperatures should not exceed 90 degrees or fall below 40 at the connecting hub or the arrival destination for Pogona species.
We absolutely will not ship in inclement weather.
Should there be a delivery mishap, you must provide a photo of damaged box and or dead animal/animals inside the original shipping container. DOA animals must not be removed from the original containers. Photos must be sent within 30 minutes of approved pick up time stamp, while being held at the hub within the 1 hour delivery time. (Total of 1 hour & 30 minutes from time of delivery to your local hub.)
If you are not able to receive the package within these conditions, this voids our live arrival guarantee. Dragssic World is only responsible for replacing/refunding the original purchase price of the animal. This excludes the non refundable deposit, if one was placed, on the animal. Shipping cost is included on all animals, unless stating otherwise on a listing. Actual shipping cost will be deducted from the refund amount if the refund option is chosen. Replacement animals will be sent out at no additional cost, other than shipping fees. If a package arrives after scheduled arrival time due to an error on FedEx’s part causing the animal to arrive deceased, we will seek a refund for shipping cost and return it to the buyer if it is awarded.
**Currently there is no insurance for shipping live animals due to covid, as shipping has slowed down. Further more, this currently & unfortunately voids any refund to be issued.**
Acts of nature do not count as error on FedEx’s OR Dragssic World’s part.

HEALTH GUARANTEE:
We provide a 7 day health guarantee on our animals, as long as proper husbandry is being followed. Since this is a live animal, and once they leave our hands we cannot control how they are cared for, we require the new owner to communicate with us if the animal is not settling in well. If you do not communicate with us that you are having an issue and you contact us after the 7 days, we cannot be responsible for the animal’s health. If your animal is acting off, please do not hesitate to contact us through IG, Facebook, or Email accounts for assistance BEFORE you take any action. DO NOT seek the advice of another person or search engine before contacting us. Not adhering to this will void your health guarantee.

If for any reason you decide you no longer wish to have the animal, this is completely at our discretion. We will require you to ship the animal back to us at your expense. A new animal will NOT be sent to you upon receipt of the original one, nor will a refund be issued for it.
In the event of a cancelled purchase on the buyers end, that has nothing to do with the seller, the buyer will only have the option that the purchase price will not be refunded, but a store credit logged for the full amount; but a 35% restock fee that is lost to the buyer is taken out of the full purchase price of the order and a credit of 65% of the purchase is issued.

WE DO NOT HOLD ANIMALS WITHOUT THE REQUIRED NON-REFUNDABLE DEPOSIT LISTED BELOW.
(Deposit Cost Does NOT Include Shipping Costs)

$120-199: NOT ELIGIBLE
$200-300: 50% NON REFUNDABLE DEPOSIT
$301-400: 40% NON REFUNDABLE DEPOSIT
$401-600: 30% NON REFUNDABLE DEPOSIT
$601 & UP: 25% NON REFUNDABLE DEPOSIT

REMAINING BALANCE DUE WILL BE REQUIRED NO MORE THAN 2 WEEKS AFTER THE NON-REFUNDABLE DEPOSIT IS RECEIVED. IF NOT, YOU WILL HAVE FORFITTED THE ANIMAL AND IT WILL BECOME AVAILABLE AGAIN TO THE PUBLIC. NO REFUNDS WILL BE APPLIED.
ANY ANIMAL UNDER $200 WILL NOT BE APPROVED FOR A PAYMENT PLAN, AND THE AMOUNT WILL NEED TO BE PAID IN FULL TO CLAIM AN ANIMAL.